What is the best way to get in contact with you?
Please email us with any questions or inquiries at [email protected]. Social media DMs can be disorganized and difficult to manage, so we recommend using email if you need assistance.
How can I snag a plushie?
The best way to ensure you can snag a plushie is to turn on push notifications for our Instagram page. I post updates to Instagram stories when a new creation has been added to our shop.
Can you please make me a custom/duplicate doll?
Unfortunately, not at this time. I take pride in creating one-of-a-kind pieces, so there is usually only one version of each plushie. Occasionally, I do create "remixed/re-spun" variations of previous works, but they have their own distinct qualities and are not identical to the original.
I just ordered a plushie. How long will it take to ship?
We are meticulous about the speed at which we fulfill orders, so they typically ship out quickly (within five days). However, per our shop policy, we have up to 7-10 business days to ship your order. This allows me to pack your orders with care while managing my (CI).
Can you make smaller dolls?
I sometimes work with downsized patterns but usually create medium/large-sized plushies. Due to my CI, working on small, intricate details can strain my joints and muscles. Larger surfaces are easier for me to manage.
I impulse-bought a doll. Can I get a refund?
No. Per our Shop Policy, all sales are final. This is non-negotiable. Please ensure you genuinely want the plushie before purchasing.
I accidentally entered an RTB (Right To Buy)/MMAO (Make Me an Offer). Can I withdraw my offer/entry?
Please review all rules carefully before entering events. Opting out after entering may result in being prohibited from joining future events or removal from the page.
Can I create CF-inspired art/plushies?
Please do not. Attempting to recreate CF plushies or duplicate copyrighted elements, concepts, or characters could result in legal action. All elements are copyrighted and trademarked, and their legal protection is strictly enforced.
I/my family/my friend accidentally damaged my Crankie Flowers plushie. Can you fix it?
I cannot repair any damage that occurs after you receive your plushie. CF plushies are collectible items. They can handle moderate handling (hugging, snuggling, keeping them in bed, adding accessories). However, interacting with them roughly (e.g., pulling, dragging, submerging in liquid) is at your own risk. Do not machine wash them. Their seams are triple-stitched but may come undone under the pressure of a washing machine, and machine washing can also damage their fur.
My plushie was lost in transit or stolen from my property. Can I get a refund?
We insure every customer’s package. If it is lost in transit, we can file a claim and issue a refund. We are not responsible for any theft or loss after your package is marked as delivered.
My package was damaged after it was delivered. What do I do?
Email us so we can assess the situation. We take care to package your plushie securely, using sturdy boxes and padding. However, we cannot control delivery conditions. Once your package is delivered, we are not responsible for damage caused by location-specific factors (weather, animals, neighbors, etc.).
There is no way to add a signature to your packages, so please ensure the address you provide is secure for delivery.
If you have any questions about your orders, please email us at [email protected] for assistance.
My plushie is taking a long time to arrive. What should I do?
In rare cases, we see delays with international packages. Crankie Flowers carefully tracks each package until it is delivered. Please email [email protected] if you need an updated ETA. Extended delays may warrant a refund depending on the circumstances, at our discretion.
I did not receive tracking information. What should I do?
If you do not receive a shipping confirmation or tracking number, please email [email protected] for assistance.
Upgrades to Shipping:
Crankie Flowers has strict guidelines for processing orders promptly. Occasionally, we may upgrade a customer’s shipping at no charge to ensure it meets carrier deadlines. This is at our discretion and will not be adjusted based on customer requests.